Please provide the copy of Sales Contract and describe the problems appeared.
Please send the proof to our After-Sales Department, we will reply within two days.
We will dispatch our Quality and Problems Appraisers to make a confirmation.
Have a negotiation of the compensation and sign agreements
Our After-Sales Department will perform the duties as the agreements
Why choose us: 1, we are one of the leading direct manufacturer in China since 1997 years. 2, Many certificates approved. BSCI, CE, ROHS, GS, SAA, INMETRO and SONCAP quality standards. 3, 100% QC inspection before shipment. 4, High quality with competitive price. 5, Good after-sales service with one year warranty.
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Q: Do you have international standards, BSCI? A: Yes, we comply with BSCI test
Q: What is the payment term?
A: We accept payment by T/T, West Union
Q: Can i order a sample? A: Absolutely, after price confirmation, we can send a free sample, but we have to charge the shipping cost.
Q: Can we use our own logo for machine and packing? A: Yes, OEM is acceptable.
Q: What about the lead time for mass production? A: That is according to the quantity, generally speaking, 3000pcs, our delivery time is two weeks.
Q: Why always the blades are not moving when I plug in ? A: This is a normal phenomenon because of the special material and special
technial of the blades, the two blades will be suctioned together , so you have to drop one or two drops of the oil which we offer in the package, and move the taper at the left side, then turn on the switch, it will be working . After you use the clipper, you have to clean all the hair on blade everytime, and drop one or two drops of oil on the blade, then put the cover, and packed it fully. This is the way how to ptetect your clipper at home , and you can use it for 2 or 3 years is no problem.
Q: Why it is so noisy when I turn on it , and why it will have the noisy "ka ka ka " how to repaire it ? A: For the first time you used, it is normal it will be noisy and have the noisy "ka ka ka " because the voltage of clippers shipped out from my factory will have a little bit difference in your country or your home, please just follow the below illustration : 1.Turn on the switch 2.Using the cleaning brush in the package where it is flat(the end of the cleaning brush) 3.Put the flat side on the adjust screw at the right side of the clipper , turn it in a counter-clockwise direction until you the noise stop, and test the cutting is the sharp or not , if you think it is not so sharp, you can turn the power screw in a clockwise dirction slowly ,maybe half circle is ok .